Dedicated helpdesk operatives are trained to a very high level by the customer initially and then by our own team in the use of the customer's application. We also currently provide telephone support for customer applications if required. This can extend if you have not taken out an enhanced warranty in advance, as warranty customers are given priority. Repair turnaround times for the above brands average 5 working days.
We aim to keep repair costs low by carrying out component level repairs wherever possible. The team are able to advise on a range of criteria, from whether a device is rugged enough for the clients working environment, through to printer speeds, barcode reader scan ranges, and much more. It's as if a help desk specialist were sitting right at your desk!.Ĭlients use our Pre-Sales Tech Support to identify the correct products and services to match their specific business requirements.
With high-speed Internet, our Free Virtual On-Site Support gets you back to business in a snap! Our Help Desk team utilizes secure remote login software to establish a remote connection directly to your PC.
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